Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return policy:

1. **Return Period**: You may return most new, unopened items within 30 days of delivery for a full refund.

2. **Condition of Items**: Items must be returned in their original condition, unused, and with all original packaging and tags attached.

3. **Return Process**:
– To initiate a return, please contact us at 562-519-2484 or [email protected].
– Provide your order number and reason for the return.
– We will issue you a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

4. **Shipping Costs**: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped).

5. **Refunds**: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

6. **Exchanges**: If you would like to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item.

If you have any questions about our returns policy, feel free to reach out to us.

Thank you for choosing iifence.shop!